Support centre

Fundment is wrap platform built by a team of tech experts with the core objective of transforming the investment experience for financial advisers and their clients. Powered by our proprietary technology, Fundment integrates core platform services, back-office tools, discretionary investment management solutions and user-friendly portals. Fundment makes it easier for advisers to operate and monitor their centralised investment proposition, whether outsourced or operated in-house.

And with paperless and automated processes as standard, we help advice firms run a scalable and efficient business that easily meets client demands in an increasingly complex regulatory environment. 

Fundment Limited is authorised and regulated by the Financial Conduct Authority (FCA) (FCA registration number 732727) and is an HM Revenue & Customs approved ISA plan manager, and the operator of the Fundment Pension which is a registered with HMRC.

Please contact support@fundment.com and our team will get back to you quickly. The good news is it doesn’t take very long to get you up and running. Please note that we can only work with FCA authorised firms.

No, the Fundment platform is only available through authorised intermediaries.

No, Fundment does not offer investment advice. We provide a wrap platform and, where requested, model portfolio services only.

• Flexible Stocks and Shares ISA
• Junior Stocks and Shares ISA
• GIA
• GIA (Gross)
• Personal Pension
• Offshore Bonds (through Canada Life & Utmost Wealth)
• Trusts and SSAS through our GIA

Our current integrations include:

• Intelliflo (Intelligent Office) (two way integration)
• CURO (Time4Advice)
• Moneyinfo
• Fundment API - allows firms to integrate with their own back office software.

Of course. Fundment is built to help you and your clients, and the client experience can be branded to make it all about your firm. This includes the client onboarding process, communications, tax statements and all client valuation statements and reports. 

We always say that Fundment is more of a tech firm than an investment house and naturally this means we run our own proprietary technology. And we wouldn’t have it any other way because we believe the adviser and client experience is significantly improved through modern technology that is developed and operated in-house.

Yes, we are supportive of the advice ecosystem and support most of our services being consumed via our API. Please contact developers@fundment.com for our API documentation.

Fundment is an HMRC approved pension scheme, which allows us to operate our own in-house pension. We believe an in-house operated pension makes the client experience significantly better, however we do also offer a select list of third-party operators to be used where this is specifically requested by an adviser and/or client.

• Pension Commencement Lump Sum (PCLS)
• Flexi Access Drawdown
• Phased Flexi Access Drawdown
• Uncrystallised Funds Pension Lump Sum (UFPLS)

Being in control of the total client experience is important to us and we operate pension payroll in-house with our team in full control of the process.

We are an open architecture platform with access to a comprehensive range of investments including discretionary investment managers. The types of investments that can be held on the platform include:

1. Funds (OEICs and Unit Trusts)
2. Investment Trusts
3. Exchange Traded Funds (ETFs)
4. Domestic equities
5. International equities

Yes, third party DFMs with appropriate regulatory permissions can build and maintain their own model portfolio using our technology. They can also make their portfolios available to other advisers through our platform.

Yes, we support automatic or manual rebalancing. Rebalancing can also be switched on and off as required.

Yes, advisers can switch auto invest on and any recurring payments or withdrawals will automatically be traded.

We will work with your firm to agree a plan on transfer of assets to our platform. We can accept most assets in-specie including equities, funds, ETFs and do not charge for transferring to us.

Yes, we have experience in bulk switching of clients to Fundment through a joined-up approach that links tightly to your back-office systems.

Dedicated members of our product team are on hand to help you with setup and any staff training, as required. We have developed the platform to be as user friendly as possible and as a result the onboarding experience is smooth.

Once up and running we will connect you with our support team who will help you with any ongoing queries. You will also have a named relationship manager who you can contact if you have any issues with using the platform.

We run regular training and demo sessions to help advisers in using tools available through the platform. Our support team are available on an ongoing basis to run sessions or answer questions on how to use the platform.

We work hard to ensure you and your clients are happy with our services. Complaints are taken very seriously but if you have any issue you are not happy with, please contact us at:

Fundment Limited
4th Floor
66-67 Newman Street
London,
W1T 3EQ
United Kingdom
Telephone: 0203 637 9210
Email: complaints@fundment.com

When we receive any complaints, an acknowledgement will be issued within 5 days and you will also be provided with a copy of our complaint’s procedures. Within 4 weeks of the complaints being lodged, we will provide updates on the action we are taking or if we have already reached a conclusion on your complaints during this time. Within eight weeks, you will receive our final response and any offer for redress where applicable. If our investigation is ongoing, we will let you know when a final response will be sent to you.

If you are classified as an eligible complainant, and you do not feel that your complaint has been resolved satisfactorily within 8 weeks, you may refer your complaint to the Financial Ombudsman Service. If you are satisfied with our final response, please let us know and we will issue you with a formal letter of deadlock.

Client money
All client money is held on trust with major UK banks such as HSBC, and is segregated from our own funds in accordance with the FCA’s client money rules and guidance. Any creditors of Fundment Limited would have no legal right to it and we cannot use any of this money to cover Fundment’s obligations.

In the unlikely event of us going into administration, all money held in the segregated client money accounts will be protected and legally ring-fenced from the creditors of Fundment Limited.

Client assets
Each client holding an asset within our custody will have a claim against the relevant segregated holdings in that asset, along with other clients holding that asset in the pool.
In the event of our failure, an insolvency practitioner would determine the number of units each client should be entitled to and will then proportionately distribute the units/shares in the pool to all clients with a valid claim.

Unit trusts and OEICs use a trustee or depositary to protect Investors
Unit trusts and OEICs use a trustee or depositary to hold the title to the underlying stocks they hold in their funds. This means that if the fund manager gets into financial difficulty, client assets are protected from their creditors.

Financial Services Compensation Scheme (FSCS) protection
Investors are likely to be covered by the provisions of the Financial Services Compensation Scheme (FSCS), if Fundment ceases trading. It can award up to £85,000 in compensation to any one investor where they decide that an investment business is in default and is unable to satisfy any claims against it. In addition, if HSBC Bank plc (which Fundments uses for depositing cash balances) is declared in default, each individual is entitled to 100% of the first £85,000 in total in compensation for losses across all their deposits with that institution.

We have a portal you can provide to your clients if you choose, and you can also vary the level of access available to your clients. This could include:

• View tax wrapper totals
• View account balances
• View account details such as performance
• View and download account transactions
• Download account statement and other documents
• Enter deposits & withdrawals (optional)

Fundment uses 256-bit SSL encryption for connections between users and our services. All account information is encrypted and stored behind securely monitored firewalls in a secure facility that is safeguarded 24-hours a day.

Fundment is a UK company and is legally required to be compliant with the UK Data Protection Act 1998 (DPA). The objective of the Act was to adopt the principles of the European Union Data Protection Directive, which was created to ensure every European citizen’s right to privacy. Fundment has been registered as a Data Controller with the Information Commissioners Office (Data Protection Register Number: ZA139821)

Fundment maintains a dedicated environment for the storage of client data in the United Kingdom in line with the FCA rules on IT outsourcing. This means regulators can access this environment as part of their inspection and audit activities. Fundment’s principle data centres for each instance operates a Primary and Disaster Recovery site but not necessarily in the same geographical area. This ensures continuity of services through real-time replication.

The FCA rules require platforms and investment managers such as Fundment to maintain a business continuity plan. In accordance with these rules, Fundment and our partner Rackspace have developed a joint plan that is intended to permit us to continue business critical operations during natural disasters, power outages, and other significantly disruptive events. A copy of this document may be shared on request.

Compliance is embedded very strongly within our organisation. The Compliance Officer reports to our board and contributes to the culture of our firm. The compliance function is built-in to product development, financial promotions, and every key part of our processes.

We have embedded an ongoing approach to regulation that enables us to integrate any emerging FCA changes swiftly. We monitor and continue to review the risks inherent in our business activity with a clear escalation route outlined.

Ultimately, compliance if everyone’s responsibility at Fundment and our staff undertake periodic training on AML, personal trading, etc. in line with regulatory requirements.